Get to Know Stafford Servicing

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Stafford values your privacy and desires to ensure your experience with Stafford and all our websites and all our products, blogs, channels and social media are as satisfying and safe as possible. In that regard, we have established the following privacy policy to explain and describe what personal information Stafford collects on this website and/or services, how Stafford uses it and your options regarding information Stafford may collect about you. By accepting this Privacy Policy, you expressly consent to the information handling practices described in this Policy. In addition, by accepting this Privacy Policy you represent: that you are over the age of 18. Your continued use of our website and/or services or any other content, products or other services covered by this Policy constitutes your acceptance and agreement to this Privacy Policy and any updates.

Contact information:

For questions about this Privacy Policy feel free to contact us at:

Stafford

Toll-free: 844-841-1592

Fax: 877-233-5838

info@staffordservicing.com

1. Information We Collect

We collect personally identifiable information, which is information that directly identifies an individual, such as first and last name, email address, IP addresses or other online contact information, or telephone number.

We collect this information in two ways. First, we collect information you provide to us in optional, voluntary registration forms or requests for customer service. Second, some information may be collected automatically.

We may also obtain information, including directly identifies an individual, such as first and last name, email address, IP addresses or other online contact information, or telephone number, from third party sources. In addition, please note that we may solicit third parties to collect this information on our behalf and in such cases we instruct those third parties to comply with this Privacy Policy.

You are under no obligation to provide, and can decline to provide, any requested information at any time.

Third Party Data Collection

We may receive information through a variety of methods including but not limited to:

Cookies

We may use a variety of methods, including “cookies” to collect information.

What is a cookie?

“A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity.[1] Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items in a shopping cart) or to record the user’s browsing activity (including clicking particular buttons, logging in, or recording which pages were visited by the user as far back as months or years ago)”.  Information provided by Wikipedia.

For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies

Functionality and Cookies

Stafford does not require that you accept cookies and/or you may withdraw your consent to our use of cookies at any time by adjusting your browser’s privacy settings.

Opting Out of Cookies

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your cookie settings through preference options, where applicable.

Stafford never gives away information about our users.

Google Analytics

We use analytics tools and other third party technologies, such as Google Analytics to collect non-personal information in the form of various usage and user metrics when you use our online website. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information.

“Google Analytics is a service offered by Google that generates detailed statistics about a website‘s traffic and traffic sources and measures conversions and sales. The product is aimed at marketers as opposed to webmasters and technologists from which the industry of web analytics originally grew. It is the most widely used website statistics service.[1] “  ((Information provided by Wikipedia, you can also visit them for more information on Google Analytics.

You may opt out of Google Analytics by visiting the Google Analytics opt-out page.

2. How We Use Information

We use your information, such as first and last name, email address, IP addresses or other online contact information, or telephone number to provide you with customer support.

3. When We Disclose Personal Information

The Stafford has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information.  If you submit a request for quotes for a product or service offered through this website, we may share the personal information contained in your request form (such as your name, address, phone number and email) only with third parties that can provide high quality service.

4. Purpose

Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.

5. People Under 18

We do not knowingly seek or collect personally identifiable information from users under the age of 18.

6. Accountability
The Stafford is responsible for maintaining and protecting customer information under its control.

7. Identifying Purposes
The purposes for which customer information is collected shall be identified before or at the time the information is collected.

8. Consent
The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.

9. Limiting Collection
The customer information collected must be limited to those details necessary for the purposes identified by Stafford Information must be collected by fair and lawful means.

10. Accuracy
Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

11. Safeguarding Customer Information
Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

12. Openness
Stafford is required to make information available to customers concerning the policies and practices that apply to the management of their information.

13. Customer Access
Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

14. Handling Customer Complaints and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at Stafford.  If you would like to unsubscribe, please call us at 844-245-8762.

15. Security

We take reasonable measures, including the implementation and maintenance of physical, electronic, and managerial procedures, in an effort to assure the security, integrity, and accuracy of all the information that we collect. In regard, this website is being scanned daily by Norton Secured.

16. Changes and Updates to This Policy

We may update this Privacy Policy from time to time. If we do, we will update the “effective date” at the top of the Policy. If we make material changes to how we use your personal information, we will attempt to notify you of the change and to give you the opportunity to exercise choice as to how your personal information is used.

17. AdWords Remarketing:

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can
opt out of interest-based advertising entirely by cookie settings or
permanently using a browser plugin.

Google has additional information available about their Remarketing Privacy Guidelines, Policies, and Restrictions.

It is the policy of Stafford to fully comply with all applicable “Do Not Call” laws and regulations regarding wired and wireless telephone communications (whether by live, artificial or prerecorded voice, telephone facsimile machine, computer or otherwise) to any covered telephone line or number. In a good faith effort to so comply and to provide consumers with an opportunity to exercise their “do not call” rights, the Firm hereby establishes, and will implement, the following procedures:

(1) No representative of the Firm shall initiate any telephone solicitation, as defined by law, to any residential telephone subscriber before the hour of 8:00 a.m. or after 9:00 p.m. (local time at the called party’s location).

(2) The Firm shall maintain a “company specific” do not call list and shall promptly honor a request to be placed on the company do not call list within a reasonable time of such request, not to exceed (5) days from the date of said request.1 Each entry on such “company specific” do not call list shall be retained for at least five (5) years or until the requester makes a further written request to be deleted from said list. The Company specific do not call list shall be readily available in company office.

(3) The Firm shall periodically purchase or otherwise obtain from the Do Not Call Administrator, not less frequently than every three months or such lesser time as may be prescribed by law, the applicable National Do Not Call database for the area in which the Firm makes telephone solicitations for the purpose of compliance with the “do not call” provisions of state and federal law. A copy of the National Do Not Call database shall be readily available in company office. The number of days the company can reasonably respond to the consumers request, under normal circumstances not to exceed more than 30 days.

(4) Prior to making any telephone solicitation, a representative of the Firm shall check both the “company specific” do not call list and either the most recent applicable Do Not Call National database or the Firm’s download of this database to ensure that no call is placed to a residential telephone subscriber listed therein unless (a) the Firm has the subscriber’s prior express permission, evidenced by a signed written agreement which states that the consumer agrees to the contact by the Firm and includes the telephone number to which the call may be placed, (b) the company representative making the call has a personal relationship with the recipient of the call (a personal relationship means that the person called is personally known to the caller), or (c) for all calls prior to January 1, 2005, the Firm has an “established business relationship,” as defined by law, which is such to create an expectation on the part of the consumer that a particular company will call them.

An established business relationship with one company may extend to an affiliate of that company if the consumer would reasonably expect the affiliate to be included as part of the relationship. The test is the reasonable expectation of the consumer as to which company could call them. An established business relationship means the Firm has closed a transaction or completed a purchase with the telephone subscriber within 18 months prior to making the call or an inquiry or application has been made by the consumer to the Firm or its representatives within three months prior to the making of the call. An application or inquiry must be of such a nature that the consumer would expect to receive a call from the Firm. The representative of the Firm shall also check any applicable “cease-and-desist” list issued pursuant to Real Property Law '442-h(2) and shall not call a residential telephone number on the cease-and-desist list.

(5) No representative of the Firm shall use any technology to dial a telephone number for the purpose of determining whether the line is a fax or voice line nor use an automatic telephone dialing system or artificial or pre-recorded message in any call made to a telephone number. No representative of the Firm shall use any system which blocks the transmission of caller ID information.

(6) In order to comply with all applicable do not call laws and the Firm’s duty to supervise each representative of the Firm, the representative shall undergo periodic training as to the applicable law regarding telephone solicitations, including a review of the applicable rules regarding do not call restrictions, and shall be subject to discipline, up to and including termination, for any failure to participate in such training and any failure to comply with the Firm’s Do Not Call Policy and Procedures, as well as all applicable legal provisions.

(7) In the event of any question regarding the provisions of applicable law or this Do Not Call Policy and Procedure, the representative of the Firm shall promptly contact administrator at info@staffordservicing.com to obtain clarification.

Stafford firmly believes in strict compliance with the Telephone Consumer Protection Act (TCPA). The Firm has a zero tolerance policy in regards to violations of the FCC’s TCPA regulations.

The Firm makes solicited calls prior to obtaining written consent via a website form.

In adopting the written consent requirement, however, the FCC will recognize prior express written consent secured under the methods described in the E-SIGN Act. Permission obtained via an email, website form, text message, telephone key press, or voice recording, as provided in the E-SIGN Act, will suffice as prior express written consent.

The Firm does not operate any robo call platform, auto dialers, voice blasting or any other device that can be considered automated telephone equipment without written consent.